FENRIS CONNECT

Enjoy a risk-free 30-day return policy with free return shipping. If you are not satisfied with the product or the product does not work as intended, you can simply return it for a full refund or exchange it for the same product.

To initiate a product return, please follow these steps:

1. Request the return/exchange directly on our website: https://argonaudio.com/pages/return-center
2. Once your request is approved, we will send you a shipping label via email.
3. Ensure that you send back the product in its original box and with all of its accessories.
4. Drop off the parcel at your local post office (you will find a list of partner locations in the confirmation email).
5. Upon receiving and verifying the package's condition, you can expect a refund within 14 business days.
   
   DHL Returns: Once your return parcel reaches DHL's parcel center in Neumünster, Germany, it is typically received at our Danish headquarters within a few days.
   
   PostNord Returns (Scandinavia only): Parcels are delivered directly to our headquarters in Denmark.

Read more about our refund policy here: https://argonaudio.com/policies/refund-policy

• Currently, our shipping services are limited to countries within the European Union. 
• If there are any shipping charges, they will be calculated and added to your total during the checkout process.
• Orders under €49 are subject to shipping charges of €5.
• Free shipping on orders over €49.
• All product prices listed on our website already include taxes.

• Once dispatched from our warehouse in Denmark, delivery typically takes 2-4 business days, although this can vary based on your location. 
• The shipping time starts from when the package leaves Denmark to when it reaches its destination.
• Be aware that shipping times may be extended due to external factors such as force majeure events and public holidays.
• Typically, shipments to Malta and Cyprus are expected to reach the customer within 7 to 10 days.
• You'll receive delivery details, including track and trace information, in your confirmation email. If you don't receive these details, feel free to reach out to our customer support at support@argonaudio.com.

• To locate the manual or firmware update for your product, please visit the relevant product category
• Alternatively, you can use the search option in the top right corner by entering "manual" or "firmware" followed by the product name.
• If you encounter any difficulties finding the manual, please contact our customer support at support@argonaudio.com

For the most current information regarding your order, please use the track and trace link sent to you in your shipment confirmation email. This will provide real-time updates on the location and status of your order.

• DHL Tracking Option 1 
• DHL Tracking Option 2
• PostNord Tracking

If your parcel is taking longer than expected to arrive, we understand your concern. Please contact our dedicated customer support team at support@argonaudio.com.

Note: If your parcel's tracking status hasn't updated for over 7 days, please contact us. We'll promptly investigate with the carrier to resolve the issue swiftly.