Terms of service

argonaudio.com is owned and run by:

Nordic Hi-Fi A/S
Dali Allé 1, 9610 Nørager
Denmark
VAT number: DK39551713
Mail: info@argonaudio.com

When you receive the product

If you receive a wrong or defective product, we will rectify the error by sending you the correct/new product as soon we are able (We will also send you a return slip so that you do not have to pay for the return shipment).

If you receive your product with visible damage on the shipping carton, you should immediately check whether the damage seems to have affected the product inside the box. If so, you can refuse to receive the package. If there is no damage to the product, you can ask the carrier to note that the packaging was damaged during shipping.

If you notice that your product is damaged in any way after unpacking it (i.e. damage that must have happened during shipping), please contact us as soon as possible and attach pictures of the damage. We will then arrange further proceedings so that you can have the goods exchanged without unnecessary waiting time.

Remember to note any serial number

If the item is equipped with a serial number (on the back for example), write down the number so that you have it in case of theft. We recommend printing a copy of your invoice and writing down the serial number on it.

Keep the packaging.

We highly recommend that you keep the original packaging for your new products. If you need to move the items at a later point, packing them in the original packaging ensures they will not be scratched or otherwise damaged. If you wish to return the product within the timeframe for returns the original packaging must be intact and undamaged. Should the original packaging not be available, we retain the right to charge a fee, and then you will be refunded only a portion of the total amount (the fee will be deducted). This policy is implemented due to the necessity of relisting the item, which may involve providing new packaging (including handling costs).

Delivery Info

Goods are dispatched via PostNord or DHL and are delivered to either your home or for collection at the nearest post office (as specified during checkout). In the event that you have opted for home delivery but are not present when the delivery is attempted, you can subsequently retrieve the package from the nearest post office.

Transport insurance

Included in the freight is insurance that covers loss and any damage to the product during transport from us to you. Please be aware that if you have granted permission for the shipping company to leave the package outside your door, it is likely that the insurance will not provide coverage for loss or damage.

Payments

Your payment will only be charged to your card after your order has been dispatched from our warehouse. If, for any reason, we are unable to send out your order, you will not be charged.

Complaint

If you receive a wrong or defective product, we will rectify the error by sending you the correct/new item as soon as possible after you have returned the wrong/defective item.

As a consumer, you have a 2-year right of complaint. This means that you can either get the item repaired, exchanged, or get your money back, depending on the specific situation. It is, of course, a requirement that the complaint is justified.

At Argon Audio, however, we also offer a 3-year genuine warranty. This means that you can either get the item repaired, exchanged, or get your money back, depending on the specific situation - within 3 years. It is, of course, a requirement that the complaint is justified and that the defect has not arisen because of incorrect use of the product or other damaging behavior.

We refund reasonable shipping costs

If the complaint is justified, we will of course refund your (reasonable) freight costs.

Warranty at Argon Audio

At Argon Audio you get 3 years of genuine warranty. We fully believe in the quality of our products, and we do not think that you should bear the burden of proof if your product has a possible defect from birth.

The warranty covers malfunctions and includes spare parts and labor.

The warranty does not cover wear, misuse, improper connection, or damage during transportation as a result of poor packaging, professional use, or inadequate general maintenance.

Please keep your purchase invoice, which has information on the product type and order number. This is your proof of warranty.

Service and spare parts

At Argon Audio we have our own service workshop with many years of experience fixing most of our products. We can therefore perform repairs on your device quickly and correctly. We are also ready to help if you need a speaker unit or other spare parts. Kindly be aware that we may not have spare parts available for all of our products, including items that are not currently in stock.

If you have questions about spare parts, or do you want to order spare parts, please contact us at support@argonaudio.com.

How to send your device for repair

Should your device need repairs or service, you can send it directly to our workshop. You must always remember to contact us first via the website or at support@argonaudio.com. Also, always keep a copy of the purchase invoice with the appliance as it is your guarantee of warranty.

Be aware

The product should always be shipped in its original packaging. Especially for heavier devices, this is very important. Devices sent in non-original packaging cannot be covered by transport insurance.

Always read the instruction manual and make sure that the defect/error is not caused by improper use before sending your product for repair. In some cases, a reset on the device can correct the error.

For warranty repairs

We provide a 3-year warranty on all products sold through argonaudio.com.

Warranty repairs must be performed by us.

The warranty does not cover normal wear and tear, overload, faulty connections and the like.

Troubleshooting and price estimates

If the warranty on your device has expired and you are in doubt as to whether repairing the product is feasible, you can request a price estimate for the repair. Contact us at support@argonaudio.com for more info.