Remote for FENRIS

Enjoy a risk-free 30-day return policy with free return shipping. If you are not satisfied with the product or the product does not work as intended, you can simply return it for a full refund or exchange it for the same product.

To initiate a product return, please follow these steps:

• Request the return/exchange directly on our website: https://argonaudio.returnscenter.com/
• Once your request is approved, we will send you a shipping label via email.
• Ensure that you send back the product in its original box and with all of its accessories.
• Drop off the parcel at your local post office (you will find a list of partner locations in the confirmation email).
• Upon receiving and verifying the package's condition, you can expect a refund within 14 business days.
  
  DHL Returns: Once your return parcel reaches DHL's parcel center in Neumünster, Germany, it is typically received at our Danish headquarters within a few days.
  
  PostNord Returns (Scandinavia only): Parcels are delivered directly to our headquarters in Denmark.

Read more about our refund policy here: https://argonaudio.com/policies/refund-policy

• Currently, our shipping services are limited to countries within the European Union.
• If there are any shipping charges, they will be calculated and added to your total during the checkout process.
• Orders under €49 are subject to shipping charges of €5.
• Free shipping on orders over €49.
• All product prices listed on our website already include taxes.

• Once dispatched from our warehouse in Denmark, delivery typically takes 2-4 business days, although this can vary based on your location.
• The shipping time starts from when the package leaves Denmark to when it reaches its destination.
• Be aware that shipping times may be extended due to external factors such as force majeure events and public holidays.
• Typically, shipments to Malta and Cyprus are expected to reach the customer within 7 to 10 days.
• You'll receive delivery details, including track and trace information, in your confirmation email. If you don't receive these details, feel free to reach out to our customer support at support@argonaudio.com.

• Visit this link to access manuals for all our latest products: Support Manuals
• Should you have trouble locating the manual for your item, don't hesitate to contact our customer support at support@argonaudio.com.
• For firmware updates, including their release dates, please click here: Firmware Updates

For the most current information regarding your order, please use the track and trace link sent to you in your shipment confirmation email. This will provide real-time updates on the location and status of your order.

• DHL Tracking
• PostNord Tracking

If your parcel is taking longer than expected to arrive, we understand your concern. Please contact our dedicated customer support team at support@argonaudio.com.

Note: If your parcel's tracking status hasn't updated for over 7 days, please contact us. We'll promptly investigate with the carrier to resolve the issue swiftly.