Support
Product manuals
Feel free to browse, and if you do decide to read the manual, thank you for that. We spend quite some time on them, so it's nice to know somebody's actually reading them.
Firmware Updates
Download the firmware for your product and follow the instructions. This article describes how to update the firmware of your device. Find all the latest firmware updates
Returns
You can return products within 30 days and get your money back. We'll pay for the return shipping, so it won't cost you anything to try out the amazing sound and quality of Argon Audio!
Terms of service
argonaudio.com is owned and run by:
Argon Audio A/S
Dali Alle 1, DK-9610 Nørager
VAT: DK39551713
We're here to help!
Contact Us
If you have any questions or concerns, please don't hesitate to reach out. Our dedicated customer service team is always ready to assist you. If you have a product-related question, and you bought your product at a local retailer, we recommend that you contact them directly first for the best and fastest support in your native language.
We value your feedback and suggestions, so please don't hesitate to let us know how we can improve. We look forward to hearing from you!
Our customer support is available Monday to Friday.
Average answer time: 24h
FAQ
What is your return policy?
Enjoy a risk-free 30-day return policy with free return shipping. If you are not satisfied with the product or the product does not work as intended, you can simply return it for a full refund or exchange it for the same product.
To initiate a product return, please follow these steps:
- Request the return/exchange directly on our website: https://argonaudio.returnscenter.com/
- Once your request is approved, we will send you a shipping label via email.
- Ensure that you send back the product in its original box and with all of its accessories.
- Drop off the parcel at your local post office (you will find a list of partner locations in the confirmation email).
- Upon receiving and verifying the package's condition, you can expect a refund within 14 business days.
DHL Returns: Once your return parcel reaches DHL's parcel center in Neumünster, Germany, it is typically received at our Danish headquarters within a few days.
PostNord Returns (Scandinavia only): Parcels are delivered directly to our headquarters in Denmark.
Read more about our refund policy here: https://argonaudio.com/policies/refund-policy
Shipping & Handling
- Currently, our shipping services are limited to countries within the European Union.
- If there are any shipping charges, they will be calculated and added to your total during the checkout process.
- Orders under €49 are subject to shipping charges of €5.
- Free shipping on orders over €49.
- All product prices listed on our website already include taxes.
How long will it take for my order to arrive?
- Once dispatched from our warehouse in Denmark, delivery typically takes 2-4 business days, although this can vary based on your location.
- The shipping time starts from when the package leaves Denmark to when it reaches its destination.
- Be aware that shipping times may be extended due to external factors such as force majeure events and public holidays.
- Typically, shipments to Malta and Cyprus are expected to reach the customer within 7 to 10 days.
- You'll receive delivery details, including track and trace information, in your confirmation email. If you don't receive these details, feel free to reach out to our customer support at support@argonaudio.com
Where do I find product manuals and firmware updates?
- To locate the manual or firmware update for your product, please visit the relevant product category
- Alternatively, you can use the search option in the top right corner by entering "manual" or "firmware" followed by the product name.
- If you encounter any difficulties finding the manual, please contact our customer support at support@argonaudio.com.
Where is my order?
For the most current information regarding your order, please use the track and trace link sent to you in your shipment confirmation email. This will provide real-time updates on the location and status of your order.
If your parcel is taking longer than expected to arrive, we understand your concern. Please contact our dedicated customer support team at support@argonaudio.com
Note: If your parcel's tracking status hasn't updated for over 7 days, please contact us. We'll promptly investigate with the carrier to resolve the issue swiftly.
No-Worries Christmas Shopping
EXTENDED CHRISTMAS RETURNS
Didn’t love your Christmas gift? No problem! You can return it until January 31, 2025, for a full refund. Plus, we’ll cover the return shipping, so there’s no extra cost for you. This applies to all products purchased between November 1 and December 24, 2024. Please note that returned items must meet our condition requirements. Read more about our return policy.